BLUERINGED CUSTOMER JOURNEY AUDIT
We become your customer so you can improve their experience.
Purchase the Blueringed Customer Journey Audit and we will experience an agreed customer journey through your business — from enquiry and ordering through fulfilment, payment and aftercare.
A SIMPLE 5-STEP PROCESS
How the Blueringed Audit Works
We become your customer so you can see what your customers really experience.
Buy the Audit
Purchase the fixed-fee Customer Journey Audit online.
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The £199 payment secures the Blueringed Customer Journey Audit. Once purchased, we move on to agreeing the customer journey you would like us to experience.
Confirm the Journey
Tell us what product or service you would like us to purchase.
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After purchasing the Audit, complete our short form with your business details, proposed product or service, purchase route and anything you particularly want us to observe.
Fund the Purchase
Provide the agreed transaction funds separately.
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We confirm the actual purchase amount with you first. Transaction funding may include the product or service, relevant taxes, delivery or other agreed transaction costs.
We Become the Customer
We independently experience the agreed journey.
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Blueringed follows the agreed customer journey — experiencing enquiry, ordering, payment, fulfilment, communication and relevant aftercare as they actually occur.
Receive the Findings
See the journey through an independent customer's eyes.
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We bring the journey together into practical, evidence-led observations — showing what worked, where friction appeared and where improvement opportunities may exist.
We will agree the scope and transaction funding with you before the customer purchase begins.
What you receive
A real customer experience, not another theoretical exercise.
Internal processes can look perfectly sensible from inside a business. The customer may experience them very differently. The Audit provides an independent view of what actually happens.
The principle is simple
Experience the process before trying to improve it.
Your systems may say an order was processed correctly. Your team may believe communication was clear. Your invoice may have been issued on time.
But what did the customer actually experience?
Blueringed approaches the journey from the outside in, then connects that experience to the Order to Cash processes operating behind it.
Clear pricing
Two separate payments. Two different purposes.
The Audit fee pays for Blueringed's work. Transaction funds are used to complete the agreed customer purchase.
Customer Journey Audit
Purchase the Audit first. We will then collect the information needed to agree the practical scope.
£199
Fixed Blueringed Customer Journey Audit fee.
Buy NowTransaction Funds
Once the customer journey is agreed, Blueringed will confirm the exact amount required to complete the genuine purchase.
This may include the product or service price together with relevant taxes, delivery charges or other agreed transaction costs.
Please only make this payment after Blueringed has confirmed the transaction amount with you.
Pay Transaction FundsBefore we start
We agree the scope after you purchase the Audit.
This keeps the buying process simple. Purchase the Audit first, then give us the information needed to design the practical journey.
What should we buy?
Tell us the product or service you would like Blueringed to purchase as your customer.
What should we observe?
You can highlight particular areas of interest while allowing us to retain an independent customer perspective.
What will it cost?
We agree the genuine transaction amount separately from the £199 Audit fee before any purchase is made.
Ready to see what your customer sees?
Start with the Blueringed Customer Journey Audit.
Purchase the Audit for £199. We will then agree the journey, transaction and practical scope with you before the Audit begins.
Buy NowThe Blueringed Customer Journey Audit is a practical business improvement and customer-experience review. It is not a statutory, financial, accounting, tax, legal, regulatory, compliance or assurance audit. The precise journey and transaction scope will be agreed before the customer purchase is undertaken.